Delivering what we promise

About The Role

Job Purpose:

The analyst will report to the senior and will assist the Senior Analyst and Contract Manager in the reporting of KPI’s and objectives in line with contractual requirements, corporate strategy and vision, actively working towards continuous performance improvement. The analyst is responsible for providing accurate data on meter reading and sales investigation performance and assisting in the provision of daily, weekly and monthly reports for the Thames Water, Meter Reading and Sales Investigation contract. They are to assist with data collection on KPI’s, SLA’s and Internal and External targets and ensure that performance measures across the department are in place. Ability to travel between sites will be essential.

Principal Accountabilities / Objectives:

  • Assist with the production of all KPI and performance reports relating to the contract.
  • Assist with the provision of weekly and monthly statistical information relating to performance
  • Monitoring Franchisee, Direct Labour performance, logging and progressing any performance issues.
  • Ensuring that performance communications are in place and that teams fully understand the influence that their performance has on the contract
  • Provide data for monthly performance meetings with the operational staff and management
  • Help to develop our performance delivery policy, understanding and satisfying contractual requirements Assisting with the on-going review, management and implementation of performance processes
  • Identify and report any reoccurring issues or failures using the appropriate channels
  • Identify staff training requirements to meet current business needs
  • Support the senior management and field teams to deliver key business objectives
  • Monitor all performance failures highlighting areas of concern to managers where necessary
  • Provide weekly and monthly statistical information relating to contract performance in customer related areas.
  • To carry out any other duties as required, meeting the needs of the business

Key Performance Indicators

  • Deliver against contract KPI’s as required.
  • Achievement of contractual objectives and targets
  • On time delivery
  • Production of performance improvement plan
  • Daily, weekly and monthly updates.
  • Production of management information

Competency:  Skills/Knowledge/Qualifications:

  • A proven analyst with extensive experience and ability to demonstrate a track record of achieving challenging targets
  • An ability to ‘think outside the box’ but also able to ensure effective day to day delivery of services
  • An understanding of performance management delivery and innovation to improve contract output
  • The ability to develop positive working relationships and to be seen as a highly credible representative of the business
  • Must have experience of delivering within a customer focused environment
  • Must hold valid EC driving licence
  • Knowledge of Microsoft office applications essential with an excellent working knowledge of Excel.
  • Achievement Motivation - The drive and energy to produce excellent results and to continually find ways of improving relationships, outputs and processes.
  • Communication skills – The drive and ability to exchange appropriate information with relevant people at the right time
  • The desire and skills to seek first to understand as well as to be understood. To be as open as confidentiality allows
  • Corporate Representation - The enthusiasm and ability to lead by example and to project a positive and professional image of Meter-U and all other stakeholders at all times.
  • Influencing Skills - The ability to make a clear, persuasive presentation of ideas or facts, verbally or in writing. The ability to convince others, to gain agreement or acceptance of proposals or views
  • Judgement - The ability to evaluate people and situations and to reach logical decisions using an unbiased, common sense approach
  • Ownership and reliability – The readiness to take responsibility for projects or issues and to be accountable for their timely delivery and quality
  • The capacity and motivation to fulfil consistently any undertakings made. The habit of never letting people down or promising what can't be done.
  • Teamwork – The belief in the value of synergy, the drive and ability to work with others to achieve a common goal in an optimally effective way


  • Have experience working either within or with a local authority, Local Government, Government or a regulated industry.
  • An Understanding of Franchisee models and operations.
About The Company
 - Morrison Data Services is the UK’s leading utility Data Services business, differentiated by the scale and capability of our multi-skilled 3,200 strong national workforce. We provide regulatory assurance and innovative solutions to energy and water retailers in rapidly changing markets.
‘Morrison Data Services values diversity and welcomes applications from all sections of the community.  We are committed to equal opportunities.’