Delivering what we promise

About The Role
 
Job Introduction

As a Scheduling Coordinator you will proactively maintain a high level of organisation while working to tight timescales. The successful candidate will monitor, control and manage the scheduling work and planning of the technical workforce’s days. The role requires assertiveness to ensure activities are closed down effectively and plays an essential part in the Smart Meter installation process we operate on behalf of our clients. The role includes both inbound and outbound calls, supplier and customer facing contact, and emergency calls from customers that require immediate attention and escalation.

At Morrison Data Services we encourage our employees to progress and grow with us in to Senior Scheduling team members.

Key Responsibilities

  • Ensure Meter Worker’s schedule is maximised and the jobs are completed in the required timescales
  • Ensure Meter Worker’s are utilising hand held tablets to accept, progress and close jobs
  • Liaison with Meter Worker’s and District Technical Manager’s where deviations are identified
  • Customer facing communications to customer where changes occur to the appointment schedule
  • Daily jeopardy management in line with contractual obligations
  • Appropriate and timely raising of conflicting priorities to Scheduling Managers with view to process resolutions
  • Management of emergency and unassigned tasks
  • Deputise for Cell Manager

The Ideal Candidate:

  • Highly organised and able to prioritise
  • Good judgement and able to make good decisions in limited timescales
  • Exceptional telephone manner
  • Analytical, able to see the best way to prioritise
  • Strong problem-solving abilities
  • Desire to develop and progress within the organisation
 
About The Company
 
 Morrison Data Services is the UK’s leading utility Data Services business, differentiated by the scale and capability of our multi-skilled 3,200 strong national workforce. We provide regulatory assurance and innovative solutions to energy and water retailers in rapidly changing markets.