Delivering what we promise

About The Role
 

A bit about the role…

The energy market is changing in a big way, and Data Management is at the forefront of ensuring MDS is leading the charge.

An exciting opportunity has arisen for a Process Owner to join the Data Management team. The Process Owner will be a subject matter expert in data management services covering Utilities processes for example DC/DA, MOP, MAM and will be responsible for the monitoring, management and improvement of these areas. Some knowledge of our DMS systems and processes would be an advantage, but a passion for continuous improvement and delivering a quality service is more important.

Who are we?

Morrison Data Services is proud to be one of the UK's largest utilities support organisations – and we’re still growing with some exciting times ahead. We pride ourselves in being award winning, recognised for our diligence, customer service and expertise.

MDS are part of M Group Services a 1.4 billion pound turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of proactively influencing the right pathways to success. In 2019 M Group Services we were one of the Times 100 Top Track Companies.

Your responsibilities…

  • Ensure adherence to Change Control Procedure and other contractual requirements and governance models.
  • Ensure the delivery of DM services against agreed SLAs.
  • Review and improve end to end DM processes
  • Deputise for the Performance Manager as required.
  • Use management information and other systems to provide dashboard reports as directed or as required on a daily/weekly/monthly basis.
  • Attend meetings with BPO partners, customers and other DM staff to ensure the governance regime is being operated correctly.
  • Monitor and enhance processes and ensure master copies are updated to ensure compliance with ISO 9001 standard.
  • Ensure effective monitoring of systems and management information portals in the UK to ensure BPO partner is delivering to the required standards.
  • Ensure that industry standard and compliance is maintained
  • Delegate and prioritise workloads amongst a small team.
  • Be required to potentially learn new areas and engage more heavily with our offshore BPO partner if the need should arise as per the other Process Owner roles.

What you will bring to the role...

  • Capable of creating change and driving innovation
  • Experience of driving performance and simplifying complex processes
  • Able to work collaboratively
  • Happy to take ownership of a process area
  • A willingness to travel to India is desirable

What we offer

  • 25 days holiday + 8 days bank holiday
  • Access to employee assistance programmes
  • Discounts with national retailers
  • Eye care vouchers
  • Mobile Phone Discounts
  • Reward & Recognition Scheme
To apply, please email your cv to mdscv-mgroup@eploymail.co.uk