Delivering what we promise

About The Role
A bit about the role… 

Morrison Data Services are looking for an experienced Operations Manager to manage and deliver all aspects of our field based work for Thames Water. This role is home based with requirements to work in our Swindon office when necessary. 

The role is focused on the safe delivery of over 2.5M water meter readings per year. You will report directly to our Head of Operations and manage a number of team leaders across different Thames Water geographical areas. 

The role will require advanced organisational and communication skills. You will be expected to represent the business in senior level management meetings, produce reports and statistics when required and look to innovate where possible. This is a role that you can develop, you have the flexibility to change and adapt as required.

You will ensure all contractual objectives are met, working together with our team of analysts  and back office you will ensure our KPI’s are achieved on time and to the desired quality whilst ensuring revenue and EBITDA targets are achieved. You will work to provide a safe place for all employees to work, through active monitoring and develop proactive plans to improve and drive performance. 

You’ll manage all aspects of operational and commercial delivery, overall contract performance and agreed company & customer process as well as ensuring compliance health & safety regulations. You’ll manage teams of director labour, agency and subcontractor resources, managing performance, engagement and driving customer service excellence. 

This is a hands on, challenging and exciting opportunity for the right candidate to demonstrate their skill. 

Who are we? 

Morrison Data Services is proud to be one of the UK's largest utilities support organisations – and we’re still growing with some exciting times ahead. We pride ourselves in being award winning, recognised for our diligence, customer service and expertise. 

MDS are part of M Group Services a 1.4 billion pound turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of proactively influencing the right pathways to success. In 2019 M Group Services we were one of the Times 100 Top Track Companies.

What you’ll bring to the role… 
  • Contract Management qualification or demonstrable experience 
  • Experience in the Water Industry at a Management level is desirable 
  • People and time management , including excellent communication skills 
  • Health & Safety Management 
  • Client Relationship skills 
  • Technology and Planning 
  • Business forecasting 
What we can offer you…
  • 25 days holiday + 8 days bank holiday
  • Car allowance up to £4,980
  • Access to employee assistance programmes 
  • Discounts with national retailers 
  • Eye care vouchers 
  • Mobile Phone Discounts 
  • Reward & Recognition Scheme 
  • Company Pension Scheme