Delivering what we promise

About The Role
 

A bit about the role…

As a Resource Planner you will proactively maintain a high level of organisation while managing and motivating a team. The role requires assertiveness to ensure activities are assigned and closed down effectively.

You will play an essential part in the Smart Metering service we operate on behalf of our clients. This role includes collaborative working with an office based team and a mobile field force, whilst managing  a Rota Team responsible for resource levels across the business. 

To be successful in this role you must be able to understand the inner workings of Resource planning and the ability to meet deadlines whilst motivating a team.

Who we are... 

M Group Services Energy Retail Division is proud to be one of the UK's largest utilities support organisations – and we’re still growing, with some exciting times ahead. We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise.

We are part of M Group Services, a £1.4 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress. We have been one of the Times 100 Top Track Companies for the last three years running.

Key Responsibilities for this role…
  • Management of Rota Team
  • Ownership of business wide Holiday and Attendance 
  • Working closely with Recruitment Team to ensure adequate resourcing
  • Interaction with Clients on required manpower
  • Analytical decision making on any escalations
  • Liaise with on-boarding and training team
  • Work in collaboration with field management

What you’ll bring to the role…

  • Demonstrable experience and understanding of people management processes and procedures
  • Strong motivator and people manager
  • Highly organised and able to prioritise
  • Good judgement and able to make good decisions in limited timescales
  • Exceptional telephone manner
  • Assertive when required
  • Thrives on achieving targets
  • Analytical
  • Strong problem-solving abilities
  • Previous team leader experience in a contact centre environment.